What does the error message mean that I receive when trying to activate Artlantis?
There is always a reason why the license cannot be activated. Artlantis gives different error codes for different problems. We listed the most common ones.
This means that you can’t activate your license because the license is already activated and still in use.
Please be informed that you have to deactivate your license before removing the application and trying to activate it again on another computer or activate it on the same computer.
You can deactivate Artlantis directly in your Artlantis interface, under Edit license menu.
Of course, there are some cases when you cannot deactivate your license because of a hardware or operating system failure.
In this case, please open a ticket in the Support Center and tell us your problem in detail.
We are going to deactivate manually your license in order to make the activation possible again.
You possibly entered a wrong serial number.
Your time-bombed license has been expired.
Please contact your local distributor.
Please check your Internet connection.
Something in your system configuration may also block the licensing process.
You may have to temporary disable the Firewall or Antivirus protection on your computer.
Please be informed that in Windows Vista, 7 and 8 there is a built-in defense against activating third party applications.When activating or deactivating our application you may have to disable the UAC in your operating system.
Below you can learn how to disable the UAC on your computer.
Disable UAC on Windows Vista
Open up Control Panel, and type in “UAC” into the search box. You’ll see a link for “Turn User Account Control (UAC) on or off”:
On the next screen you should uncheck the box for “Use User Account Control (UAC)”, and then click on the OK button.
You’ll need to reboot your computer before the changes take effect, but you should be all done with annoying prompts.
Disable UAC on Windows 7
Windows 7 makes it much easier to deal with UAC settings, and in fact you don’t have to completely disable UAC if you don’t want to. Just type UAC into the start menu or Control Panel search box.
You can simply drag the slider up or down, depending on how often you want to be alerted.
If you drag it all the way down to the bottom, you’ll have disabled it entirely.
Disable UAC on Windows 8 or 8.1
Open up the Start screen, search for UAC, and you should see an option for User Account Control settings. If you don’t, you’ll need to change to search through your Settings first, but then you should see it.
And then you can drag the slider all the way to the bottom, the same as for the other versions of Windows.
The license you entered is not matching to the software subversion you intend to activate.
Potential problem: You intend to activate an Artlantis Studio product with an Artlantis Render license.
Mac OS 10.6.x
Mac OS 10.7.x
Mac OS 10.8.x
Mac OS 10.9.x